Facilities Facility Information

≪Product sales 11:00-21:00
※6F (Nintendo Tokyo, Pokemon Center, etc.) 10:00-21:00
≪Food and drink 11:30-23:00
※7F (restaurant) 11:00-23:00

※For the last order, please contact each store.
※There are some closed stores and other stores with different opening hours.
※It will be closed irregularly. Business hours are different during the year-end and New Year holidays.

<About parking lot in Shibuya PARCO building>

[Price]

Regular car Weekdays 320 yen / 30 minutes Saturdays, Sundays, and holidays 400 yen / 30 minutes

Motorcycle weekday 110 yen / 30 minutes weekends and holidays 140 yen / 30 minutes

Business hours

7:00～24:00

[Number of use]

134 mechanical units (66 ordinary cars and 68 high roofs)

2 flats

1 electric vehicle charging point (charge free parking fee will be charged.)

[Entrance]

Please turn left from Organzaka on the north side of PARCO. (No right-turn entry and exit)

<PARCO Purchased Parking Service>
Purchase 3,000 yen (tax included) or more 1 hour free
Purchase over 10,000 yen (tax included) for 2 hours free
Purchase 30,000 yen (tax included) or more 3 hours free
※Tax included and multiple stores can be combined.

1 Stores that are not eligible for purchase parking service
B1F CLOVER LEAF (divulging), 4F RINKAN, 5F STARBUCKS COFFEE (in case of charge to card), 8F WHITE CINE QUINTO, 9F GAKU, 9F SUPER DOMMUNE, 10F GARDENSTAGE

<How to use>
At the time of purchase, please present your parking ticket at the cash register of each shop. We will issue a "Parking Service Receipt".
Please insert (1) "parking ticket" into the "parking service authentication machine" and (2) read the QR code of "parking service receipt".

<Parking service certification machine installation location>
Within B2F WAITINGROOM (7:00-24:00)
1F Information Counter (11:00-21:00)
1F EAST ELEVATOR side (11:00～Final closing)
※Parking service receipts are valid only on the day.

<Depotable vehicle>
Standard car length 5.3m x width 2.0m x height 1.55m.
High roof car length 5.3m x width 2.0m x height 2.0m.
Minimum ground height of 0.09m or more wheelbase of 1.8 to 3.45m or less weight of less than 2.5t

<About partner parking lot>
Public underground parking lot in front of Shibuya-ku government office (Shibuya-ku government office parking lot)
Price: 350 yen / 30 minutes per day ※From October 1, 2023 to change
※Parking service certification machines will only be installed in Shibuya PARCO. ※Purchased parking service is not available at partner companies.

<About bicycle parking lot>

Bicycle parking is available on the 8th/9th floor of the building.

[Price]

After 2 hours free, 100 yen / every 10 hours

Business hours

7:00～24:00
[Entrance]

Please come to 8F and 9F by the elevator dedicated to bicycle parking on the west side of the 1st floor (Tokyu Hands side).
[How to use]

Please take a parking ticket at the entrance gate at the time of entry.
Please put your parking ticket at the exit gate at the time of departure and settle it.
[Note]

※There is no purchase service.

※Bicycles less than 20 inches cannot be parked. Other bicycles that can be parked for each rack are different, so please check the information in the bicycle parking lot.
※Motorized bicycles are not available. Please use the motorcycle parking lot on the second basement floor.

Public wireless LAN connection service using Wi-Fi compatible devices can be used inside the building.

How to use Wi-Fi
Open the Wi-Fi setting screen on your smartphone, etc.
SSID : Please connect to "atPARCO".

After the "atPARCO" connection, after agreeing to the automatically displayed Terms of Service,
Tap "Connect to Internet" on the screen displayed next.

You can use the Internet for 60 minutes once x 3 times a day (up to 3 hours / day).

※There are some areas where it is difficult to connect. Thank you for your understanding.

In addition, Wi-Fi service that can be used inside the hotel

Japan Connected-free Wi-Fi (smartphone app)
You can use it by launching the app and tapping the connection to Wi-Fi.

・1F Information​
　　Inquiries about facilities in the building and services in the building
　　Installation of parking service certification machine​ ※Please check the parking service ticket at each shop you purchase.
​
・5F Service Counter​
　　Reception and exchange of various services​
　　On the day of the hotel delivery reception
　　Overseas Delivery Reception

The following services are available for overseas customers.

●Duty-free service is available.
Click here for the target stores

※Please note that a restaurant, the service store becomes the exclusion.

※There is no duty-free counter. It will be handled by each store.

●At the 5F service counter, we offer overseas delivery and hotel delivery on the day.
※Please note that an area, the hotel is excluded partly.

●You can pay by Alipay and WeChat.

※Please note that some stores become the exclusion.

●You can pay by UnionPay card.

※Please note that some stores become the exclusion.

●You can use credit card payments in your own currency. The currency provided is the following currency.

(Only if you use VISA or MasterCard®️)

　Dilham, UAE (AED)

　Argentine Peso (ARS)

　Australian Dollar (AUD)

　Brazilian Real (BRL)

　Canada Dollar (CAD)

　Swiss Franc (CHF)

　Chinese yuan (CNY)

　Danish Krone (DKK)

　European Union Euro (EUR)

　U.K. Bond (GBP)

　Hong Kong Dollar (HKD)

　Indonesia Luvia (IDR)

　Korean Won (KRW)

　Indian Rupee (INR)

　Sri Lanka Rupee (LKR)

　Macao Pataca (MOP)

　Malaysia Lingit (MYR)

　Norway Krone (NOK)

　New Zealand Dollar (NZD)

　Philippine Peso (PHP)

　Qatar Riyal (QAR)

　Russia Louvre (RUB)

　Saudi Arabia Riyal (SAR)

　Swedish Krona (SEK)

　Singapore Dollar (SGD)

　Thai Baht (THB)

　Taiwan Dollar (TWD)

　United States of America Dollar (USD)

　Vietnamese Dong (VND)

　Republic of South Africa Land (ZAR)

●You can withdraw Japanese yen by cash card or credit card issued overseas at Seven Bank ATM on the B1F.

※You can also use UnionPay card.

※Seven Bank ATMs are available in 12 languages.

PARCO Points are points that can be redeemed at PARCO and ONLINE PARCO throughout Japan with PARCO Card or Pokepal payment and used at 1pt = 1 yen. The coins stored in the app "POCKET PARCO" can be exchanged for 100 coins = 1pt.
About PARCO Points

※PARCO Card: Card issued by JFR Card Co., Ltd.
※There are some shops and products that are not eligible for point grant or use. Click here for more information

●Toilet with a baby bed
Baby cots are available in the multipurpose toilet on B1F/7F/9F/10F.

●Toilet with Baby Chair

Baby chairs are available in the men and women's dressing rooms on B1F/2F/3F/4F/5F/6F/7F/8F/9F/10F.

●Baby rest room

We are preparing on the 5th floor.

●Stroller

Baby strollers can be rented free of charge at the 1st floor information.

(For children from about 1 month to 4 years old.)

When accompanied, please use a cart or carry bag that does not show your pet's face.
However, you will not be able to enter B1F, 7F and restaurant cafes.
In addition, there are some stores that cannot be accompanied by food handling stores.

※Guide dogs, service dogs, and hearing dogs can be accompanied by the facility.

We are available on B1F/6F/7F/8F/9F/10F.

(This is a toilet for people with physical disabilities, pregnant women, and those coming by strollers)

Ostomates are available for multi-purpose toilets on B1F/6F/7F/8F/9F/10F.

A powder corner is available in the women's dressing room on B1F/2F/3F/4F/5F/6F/7F/8F/9F/10F.

We have an all-gender toilet on the B1F/6F and a personal room (all-gender toilet) equipped with a changeover space.

Major gift certificates and gift cards available at Shibuya PARCO

[What is change]

PARCO gift certificate / National department store common gift certificate / Daimaru gift certificate / Matsuzakaya gift certificate / Matsuzakaya gift certificate delivery slip / Gift certificate issued by Seiyu / Jeff gourmet card (only for use in restaurants and cafes)

※Shibuya PARCO does not sell PARCO gift certificates.

※Gift certificates issued at Marusho, Matsubishi, Ueno Department Store, Oguroya, Omuta Matsuya, Marushin, Miyakonojo Daimaru, Suwa Marumitsu, and Nakasan are not available for gift certificates common to department stores nationwide.
※There is no sale of gift certificates common to department stores nationwide, Daimaru gift certificates and Matsuzakaya gift certificates.
※There are some shops and products that are not eligible. Please check at the store.

※The use of Seibu Department Store Gift Certificates and Gift Cards ended on August 31, 2006.

[Things that do not change]

PARCO Card Coupon / JCB / VISA / UC / Mitsubishi UFJ Nikos (DC, MC, NICOS, UFJ) / American Express / Diners / Biu Gift Certificate / Escort Card / JTB Nice Gift Certificate

<Electronic money available at Shibuya PARCO>

・QUICPay＋

・iD

・Touch payment

・Suica

・PASMO

・Kitaca

・TOICA

・manaca

・ICOCA

・SUGOCA

・nimoca

・Hayakaken

※You can use touch payment on a credit card. The maximum usage amount is up to 15,000 yen (tax included).
​If you exceed it, you may need to pay by inserting a card into the payment terminal and other operations.

※"PiTaPa" is not available.

※It may not be available at some stores.

<Cord settlement available at Shibuya PARCO>

・Pokepal payment

・PayPay

・Rakuten Pay

・auPay

・Melpay

・d Payment

・Wechat Pay

・Alipay＋

※It may not be available at some stores.

[In the case of payment by code payment, electronic money, touch payment]
・Even if the payment method (credit card) registered for code payment and electronic money is a registered credit card or registered card, it will not be eligible for PARCO Point grant or use.
・Payments by ApplePay are not eligible for PARCO Points Grant and Use.
・Payments other than Pokepal payment and PARCO Card (issued JFR card) will not be added to the annual usage amount pertaining to PARCO Members Rank.
・There are shops where you cannot use pokepal payment or code payment.

ATMs (Seven Bank) are available on the B1F.

On the 5th floor, there is a prayer room.

All of the facilities are non-smoking. When smoking, please use the smoking room (smoking room) which is installed on B1F/1F/7F/9F.

This facility has an AED (automated external defibrillator) on the 1st floor.

In case of emergency, please speak to your local staff.

Please refer to the following for information about Shibuya PARCO event space.

https://www.parco.co.jp/parcomi/shibuya/media/

 [Shibuya PARCO area map]

◇The parking lot is located on the second basement floor of the building.
◇The entrance to the parking lot is located on Organzaka Street.
◇A dedicated elevator can be used for transportation to the ground.
◇You can't enter right right. Please enter along the arrow ⇒.

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【Parking area cargo handling vehicle parking lot】

◇We drive to the second basement floor by slope.
◇The upper left yellow part of the drawing is a place where parking is possible.

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[Requirements for use of local cargo handling area]
□Available Vehicle Size
　Up to 2t long (height: 3.2m Weight: 6t including loading)

□Usage time
　7:00 to 22:00 (free for up to 30 minutes per parking)
□Pre-registration is required.
1) The vehicle used must apply for registration to the Shibuya Koendori Shopping Street Promotion Association in advance. ※Attachment: Parking Application Form

2) A registration fee of 14,000 yen (excluding tax) per year will be charged.

Please download the parking lot application form (PDF) and seal it to the following [Shibuya Koendori Shopping Street Promotion Association], and send it by e-mail <[email protected]> or mail. ※After the application, PARCO Shibuya will contact you separately.

Parking Application Form PDF ＞＞

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1 Application destination (application destination)　
　Shibuya Koen-dori Shopping Street Promotion Association

　〒150-0041 Shinnan 1-9-4NC Building, Shibuya-ku, Tokyo
　e-mail： [email protected]
　TEL： 03‐3462‐5181
　Reception hours Weekdays from 10:00 to 15:00

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1 Contact information for this matter (details)
　Shibuya PARCO

　e-mail： [email protected]
　TEL： 03-6712-7152
　Reception hours Weekdays from 10:00 to 17:00