Facility Information

≪Product sales 11:00-21:00
※6F (Nintonto Tokyo, Pokemon Center, etc.) 10:00-21:00
≪Eating and drinking 11:30-23:00
※7F (restaurant) 11:00-23:00

※For the last order, please contact each store.
※Some stores are closed and some stores have different business hours.
※It will be closed. Business hours are different during the year-end and New Year holidays.

<About parking lot in Shibuya Parco building>

[Price]

General car Weekdays 320 yen / 30 minutes Saturdays, Sundays, and holidays 400 yen / 30 minutes

Weekdays 110 yen / 30 minutes Saturdays, Sundays, and holidays 140 yen / 30 minutes

[Business hours]

7:00～24:00

[Number of users]

134 mechanical units (66 ordinary cars, 68 high roofs)

2 flat units

One electric vehicle charge point (charge free parking fee will be charged.)

[Inlet]

Please turn left from Organzaka on the north side of Parco. (No right turn entry or exit)

※From September 8 (Sun) to September 9 (Mon), business hours are subject to change due to facility inspection.

▼Shibuya Parco HLC Building Parking Lot

Sunday, September 8: 21:45 Closed Monday, September 9: 10:30 Open

※Opening hours on 9/9 (Sun) are subject to change.

<Park Purchased Parking Service>

Purchased 3,000 yen (tax included) or more 1 hour free

Purchased 10,000 yen (tax included) or more 2 hours free

Purchase 30,000 yen (tax included) or more free for 3 hours

※Tax-included amount and multiple stores can be combined.

〇 Stores not eligible for purchased parking services

B1F Clover Leaf (fortune-telling), 4F RINKAN, 5F STARBUCKS COFFEE (not applicable to card charge), 8F WHITE CINE QUINTO, 9F GAKU, 9F SUPER DOMMUNE, 10F GENSTAGE

<How to use>

At the time of purchase, please present your parking ticket at the cash register of each shop. We will issue a "Parking Service Receipt".

Put 1 “parking ticket” into the “parking service authentication machine” and 2 read the QR code of “parking service receipt”.

<Location of parking service certification machine installation location>

In B2F WAITINGROOM (7:00-24:00)

1F Information Counter (11:00 to 21:00)

Next to EAST ELEVATOR 1F (from 11:00 to final business closing)

※Receipts for parking service are valid only on the day.

<Vehicles that can be entered>

Ordinary car length 5.3m x width 2.0m x height 1.55m.

High roof car 5.3m long x 2.0m wide x 2.0m high

Minimum ground height 0.09m or more wheels base 1.8 to 3.45m or less weight less than 2.5t

<About partner parking lots>

Public underground parking lot in front of Shibuya-ku government office (parking lot in front of Shibuya-ku government office)

Fees: 350 yen per day/30 minutes ※October 1, 2023 - Changed

※The parking service certification machine will be installed only in Shibuya Parco. ※Purchased parking services are not available at partner companies.

<About bicycle parking lots>

Bicycle parking is available on the 8th and 9th floor of the building.

[Price]

100 yen/every 10 hours after 2 hours free

[Business hours]

7:00～24:00
[Inlet]

Please come to the 8th and 9th floors by the bicycle parking elevator on the west side of the 1st floor (Tokyu Hands side).
[How to use]

Please take your parking ticket at the entrance gate at the time of entry.
Please put your parking ticket at the exit gate at the time of departure and pay for it.
[Note]

※We don't have a purchase service.

※Bicycles less than 20 inches cannot be parked. In addition, bicycles that can be parked differ for each rack, so please check the information in the bicycle parking lot.
※Motorized bicycles are not available. Please use the bike parking lot on the second basement floor.

A public wireless LAN connection service using Wi-Fi compatible devices is available in the hall.

How to use Wi-Fi
Open the Wi-Fi setting screen with your smartphone, etc.
SSID : Connect to "atPARCO".

After agreeing to the terms and conditions that are automatically displayed after connecting to "atPARCO"
Tap "Connect to Internet" on the screen that appears next.

You can use the Internet for 60 minutes at a time x 3 times a day (up to 3 hours / day).

※There are some areas where it is difficult to connect. Thank you for your understanding.

In addition, Wi-Fi service that can be used inside the building

Japan Connected-free Wi-Fi (smartphone app)
You can use it by launching the app and tapping the connection to Wi-Fi.

・1F Information​
　　Inquiries regarding facilities in the building and services in the building
　　Installation of parking service certification machines​ ※Please check the parking service ticket at each shop you purchased.
​
・5F Service Counter​
　　Acceptance and exchange of various services​
　　Reception of hotel delivery on the day
　　Overseas delivery reception

The following services are available for overseas customers.

●Duty-free service is available.
Click here for the target stores

※Please note that a restaurant, the service store becomes the exclusion.

※We don't have a duty-free counter. It will be available for each store.

●At the 5F service counter, overseas delivery and hotel delivery are available on the day.
※Please note that an area, the hotel is excluded partly.

●You can pay with Alipay and WeChat.

※Please note that some stores become the exclusion.

●You can pay by UnionPay Card.

※Please note that some stores become the exclusion.

●You can use credit card payments in your own currency. The currency provided is the following currency.

(Only when using VISA or MasterCard®️)

　Dilham, UAE (AED)

　Argentine Peso (ARS)

　Australia Dollar (AUD)

　Brazilian Real (BRL)

　Canadian dollars (CAD)

　Swiss franc (CHF)

　China-RMB (CNY)

　Krone, Denmark (DKK)

　European Union Euro (EUR)

　U.K. Bond (GBP)

　Hong Kong dollars (HKD)

　Indonesia Luvia (IDR)

　Korea Wong (KRW)

　India Rupee (INR)

　Sri Lanka Lupy (LKR)

　Macao Pattaca (MAP)

　Malaysia Lingit (MYR)

　Norway Krone (NOK)

　New Zealand dollars (NZD)

　Philippine peso (PHP)

　Qatar Riyar (QAR)

　RUB, Russia

　Saudi Arabia Liyar (SAR)

　Swedish Crawna (SEK)

　Singapore dollars (SGD)

　Thai baht (THB)

　Taiwan dollars (TWD)

　United States of America dollars (USD)

　Vietnam Don (VND)

　Land, South Africa (ZAR)

●You can withdraw Japanese yen using a cash card or credit card issued overseas at the B1F Seven Bank ATM.

※You can also use it.

※Seven Bank ATMs are available in 12 languages.

Parco Points are points that can be earned and used for shopping at Parco nationwide.

Points can be earned by registering and using Pokepal payment or exchanging coins accumulated in the application, and can be used for 1 point = 1 yen.

※Some shops / items that are not eligible for point grant / use.

Click here for a list of shops that are not eligible for point grant or use.

●Toilet with a crib
Baby cots are available in multipurpose toilets on B1F / 7F / 9F / 10F.

●Toilet with baby chair

Baby chairs are available in the men and women's dressing rooms on B1F/2F/3F/4F/5F/6F/7F/8F/9F/10F.

●Baby rest room

We're ready on the 5th floor.

●Stroller

Baby strollers are available free of charge at the 1F Information.

(Applicable to children from about 1 month to 4 years old.)

Please use a cart or carry bag that does not show your pet's face when accompanied.
However, you will not be able to enter B1F, 7F and restaurant cafes.
In addition, there are some stores that cannot be accompanied, such as food handling stores.

※Guide dogs, service dogs, and hearing dogs can be accompanied by the facility.

Available on B1F/6F/7F/8F/9F/10F.

(This is a toilet for people with physical disabilities, pregnant women, and those coming with strollers.)

Ostomates are available for multipurpose toilets on B1F / 6F / 7F / 8F / 9F / 10F.

Powder corners are available in the women's dressing room on B1F/2F/3F/4F/5F/6F/7F/8F/9F/10F.

On the B1F and 6F, we have an all-gender toilet and a personal room (all-gender toilet) equipped with a dressing space.

Major gift certificates and gift cards available at Shibuya Parco

[Things with change]

Parco Gift Certificate / Gift Certificate Common to Department Stores / Daimaru Gift Certificate / Matsuzakaya Gift Certificate / Matsuzakaya Gift Certificate Insident Card / Gift Certificate issued by Seiyu / Jeff Gourmet Card (only used at restaurants and cafes)

※Shibuya Parco does not sell Parco gift certificates.

※Gift certificates common to department stores nationwide and issued at Marusho, Matsubishi, Ueno Department Store, Oguroya, Omuta Matsuya, Marushin, Miyakonojo Daimaru, Suwa Marumitsu, Nakasan cannot be used.
※There is no sale of gift certificates common to department stores nationwide, Daimaru gift certificates, and Matsuzakaya gift certificates.
※There are some shops and products that are not eligible. Please check at the store.

※The use of Seibu Department Store Gift Certificates and Gift Cards ended on August 31, 2006.

[No change]

Parco Card Coupon / JCB/VISA/UC/Mitsubishi UFJ Nikos (DC, MC, NICOS, UFJ) / American Express / Diners / Byu Gift Certificate / Escort Card / JTB Nice Gift Certificate / JTB Nice Gift Certificate

<Electronic money available at Shibuya Parco>

・QUICPay＋

・iD

・Suica

・PASMO

・Kitaca

・TOICA

・manaca

・ICOCA

・SUGOCA

・nimoca

・Hayakake

※"PiTaPa" is not available.

※Please note that it may not be available at some stores.

<Code settlements available at Shibuya Parco>

・Paypay

・LINEPay

・Rakuten Pay

・auPay

・Mel pay

・d Payment

※OrigamiPay will end its service as of March 31, 2020.

※Please note that it may not be available at some stores.

<In the case of payment by electronic money code payment above>
Even if the payment method (credit card) registered in code payment and electronic money is Daimaru Matsuzakaya Card or Saison Card, the payment method (credit card) is registered in code payment and electronic money.
・Parco Points are not eligible for grant or use. ※Pokepal payment is applicable
・It will not be added to the total amount used this year to go to the premium stage. ※Pokepal payment is applicable

ATMs (Seven Bank) are available on the B1F.

A Prayer Space (Prayer Room) is available on the 5th floor.

All in the building are non-smoking. When smoking, please use the smoking room (smoking room) installed on B1F / 1F / 7F / 9F.

This facility has an AED (Automated External Defibrillator) on the 1st floor.

In case of emergency, please speak to your local staff.

For information on Shibuya PARCO's event space, please refer to the following.

https://www.parco.co.jp/parcomi/shibuya/media/

 Figure around Shibuya Parco:

◇The parking lot is located on the second basement floor of the building.
◇The entrance of the parking lot is facing Organzaka Street.
◇A dedicated elevator can be used for transportation to the ground.
◇You can't make a right turn in. Enter along the arrow ⇒.

--------------------------------- 

[Regional cargo handling vehicle parking lot in the parking lot]

◇Run on the slope to the second basement floor.
◇The yellow part in the upper left of the drawing is the place where parking is possible.

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[Usage conditions of the local cargo handling area]
□Vehicle size available
　Up to 2t long (height: 3.2m weight: 6t including loading)

□Usage time
　From 7:00 to 22:00 (free up to 30 minutes per parking)
□Pre-registration is required.
1) Use vehicles must apply for registration to the Shibuya Koen-dori Shopping Street Promotion Association in advance. ※Attachment: Application for parking lot use

2) A registration fee of 14,000 yen (excluding tax) per year will be charged.

Download the parking lot use application form (PDF), seal it to the following [Shibuya Koendori Shopping Street Promotion Association], and send it by e-mail <[email protected]> or mail. ※After the application, the General Affairs Division of Shibuya Parco will contact you separately.

Parking lot use application PDF ＞＞

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〇 Application destination (application destination)　
　Shibuya Park-dori Shopping Street Promotion Association

　〒150-0041 Jinnan 1-9-4NC Building, Shibuya-ku, Tokyo 150-0041
　e-mail： [email protected]
　TEL： 03‐3462‐5181
　Reception hours Weekdays from 10:00 to 15:00

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〇 Reference (Details) for this matter
　Shibuya Parco

　e-mail： [email protected]
　TEL： 03-6712-7152
　Reception hours Weekdays from 10:00 to 17:00